Refund Policy

Refund Policy

Membership

There is a cooling off period of 14 days on your new ASA membership. Please contact the ASA office on (02) 9211 1004 within this period if you change your mind.

Goods

If the product is damaged, we will provide a full refund upon return of the purchased item.

Events

If you cancel your attendance at an event:

  • with more than 28 day's notice, you will be entitled to a 100% credit or refund.
  • with 7-28 days' notice, you will will be entitled to a 70% credit or refund.
  • with less than 7 days' notice, you will not be entitled to any credit or refund.

The ASA reserves the right to cancel events due to a lack of bookings. In the event of a cancellation made by the ASA, you will be entitled to a full refund on your booking.

Online events

Some ASA events are conducted by way of video conference or webinar.

The ASA cannot issue refunds due to problems you experience with your internet connection, including problems you may experience in connecting to the online event or in the sound or audio quality of the online event.

Accordingly, we encourage you to read the information we provide prior to an event to help you set up your equipment. Sometimes, you are required to download free video conferencing software in order to connect. It is your responsibility to download and test this software before the event.

We are happy to assist you by answering questions up to 24 hours in advance of the event but cannot guarantee that we will have the resources to respond to your problem on the day of the event or during an event.

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